24/7 Customer Support in Cloud Hosting
All our cloud plans feature 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our website hosting solutions before you make a purchase or you are an existing client and you have any kind of question or a difficulty, you'll be able to contact us any time, including weekends and holidays. We have a number of channels to contact us - a couple of telephone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical matters or any troubles that require additional time to research and deal with. Unlike many other web hosting providers, our trouble tickets come with a warranted max reply time of just 1 hour, thus no matter what the problem is, it will be resolved in a timely manner and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you're able to take advantage of our 24/7 technical support services even on official holidays. All of your websites will be available all of the time and so will we. With many different contact options, you are able to pick the optimal method to get in touch with us and learn more about our solutions in case you don't have an account yet, or get support if you're already one of our customers. You can call us, start a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options have 1-hour answer time guarantee, even though it rarely takes over 20 min to receive assistance whatever the complexity of the problem. With our customer and tech support services, we are there for you whenever you need us, not several days later.
24/7 Customer Support in Dedicated Servers
If you purchase a dedicated server through our company, you're able to get in touch with us at any time using several channels and the max time that you will have to wait for an answer is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything related to the apps that are pre-installed on your server. To contact us about a tech matter, you are able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail message. If you have any basic questions or you'd like to know more about our web hosting solutions before you order, you may also use our live chat or you can call one of the local phone numbers that we have in several countries worldwide. In the event that you're looking for support for third-party software that you cannot set up or manage properly, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.