Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with a lot of other web hosting companies, the ticketing system that we’re using with our cloud plans is included in the Hepsia Control Panel, which comes with all accounts. You won’t need to memorize several sign-on credentials, as you’ll be able to manage your tickets and the web hosting account itself from a single place. So, if you have an inquiry or face an issue, you can touch base with our customer service team members instantaneously. Our ticketing system includes a clever search functionality. This implies that even if you’ve sent a lot of tickets through the years, you’ll be able to track down the one that you want in no time. Moreover, you can see knowledge base instructions for troubleshooting common difficulties.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated plans, was designed with one aim in mind – that you should be able to manage everything connected with your semi-dedicated server account from a single location and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an enquiry or confront a challenge, you can contact our help desk support staff members right away without the need to use a totally different admin console. You can look through your web files or check a variety of settings within your account whilst opening a new ticket or reading the response to an older one. In case you’ve got a myriad of tickets and you want to find a specific one, you can use the intelligent search functionality, which is available in the Help section. We guarantee that you’ll get an answer in no more than sixty minutes regardless of the essence of your question or problem.