A live chat is one of the ways of communication provided by some hosting suppliers as a part of their support service. Depending on the provider, the chat can be used for pre-sales, billing and/or technical assistance. This way of contact is faster compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything as compared to a telephone call with a representative. In addition, if the problem that you have requires some time to be examined and resolved, you will be able to do something else meanwhile instead of just waiting, as you'd have to do when you call. You can also use a live chat support service without charge provided that you have web access even if your web hosting provider is located in another country and they do not have a local phone number you can call.

Live Chat Support in Cloud Hosting

As a part of the support services that we provide for all our cloud plans, you'll find live chat support which is online all the time, even on holidays. You are able to contact us no matter if you already have an account or not, considering that we can support you with all kinds of things, ranging from giving you general info about our solutions if you aren't a customer yet and you're thinking about obtaining one of our packages, to assisting you with setting up an email account in an e-mail client. Part of the problems are more complicated and time-consuming, which means that you'll have to take advantage of the ticketing system which is incorporated into our Hepsia web hosting Control Panel, but we can save you time and assist you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with all of our semi-dedicated plans, you'll be able to find the answers for any questions you may have or have a lot of issues resolved instantly. The service is available each and every day, which means that you can speak with a representative even on holidays and weekends. In case you're not sure which plan is better for your web sites or if our innovative cloud hosting platform matches some system requirements, you can come on our live chat before buying anything. In case you're an active customer, you are able to receive more information about account settings, billing issues and a number of common technical issues you may encounter, let's say when you cannot install an e-mail account in a client on your personal computer. The live chat will save you a considerable amount of time regardless where you are or when you contact us.