If you’ve ever got any inquiries about your hosting plan or if you face a problem with your websites, you’ll have to touch base with the respective web hosting company’s technical support team. It may not make any difference how fast they’ll respond if you’ve got an enquiry of a general nature, but an issue like a mishandled web application update, for example, may result in your site becoming damaged or unavailable on the Internet. And the longer you have to wait for the support team to lend you a hand, the longer the site will be inoperative. If you offer services or goods online, any outage will influence your site in a damaging way and you can lose current or potential visitors. A lot of hosting providers, primarily resellers, answer trouble tickets and emails within 24 hours, but in the electronic age that’s way too long, as visitors will rarely go back to a site that is not working properly over extended spans of time.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reaction time for any ticket that you post or any email that you send is only 60 minutes, even in case you contact us during weekends and official holidays. Whatever the nature of your issue or question might be, we will lend you a helping hand instantaneously and will supply you with the required info to rectify any problem with your sites. The actual reply time commonly does not exceed fifteen-twenty minutes, which goes to say that you can forget about waiting for hours to get an issue solved or what’s even worse – waiting around a whole day only to get a reply that more info is necessary whilst nothing is fixed. We will assist you without delay merely because we are aware of how priceless time can be in the dynamic electronic era. The sixty-minute response guarantee is valid for any billing or technical inquiry that you may have in regard to our cloud plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we are aware of exactly how vital it is to receive timely help, we guarantee that you will never have to wait around for more than an hour to receive a response to any trouble ticket that you open from your semi-dedicated server CP. As a matter of fact, you will seldom have to wait around for more than 20 to 30 minutes and this applies to any question irrespective of what its nature is – general, technical or billing. On top of that, our client and tech support staff is available to you 24 hours a day, which suggests that even in case you send a ticket during public holidays, you’ll always receive an instant reply, which will include the answer to a question, the solution to a complication or the details required to resolve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you will never have to waste a day waiting for a response like you would with other hosting companies.