One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reaction time for any ticket that you post or any email that you send is only 60 minutes, even in case you contact us during weekends and official holidays. Whatever the nature of your issue or question might be, we will lend you a helping hand instantaneously and will supply you with the required info to rectify any problem with your sites. The actual reply time commonly does not exceed fifteen-twenty minutes, which goes to say that you can forget about waiting for hours to get an issue solved or what’s even worse – waiting around a whole day only to get a reply that more info is necessary whilst nothing is fixed. We will assist you without delay merely because we are aware of how priceless time can be in the dynamic electronic era. The sixty-minute response guarantee is valid for any billing or technical inquiry that you may have in regard to our cloud plans.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we are aware of exactly how vital it is to receive timely help, we guarantee that you will never have to wait around for more than an hour to receive a response to any trouble ticket that you open from your semi-dedicated server CP. As a matter of fact, you will seldom have to wait around for more than 20 to 30 minutes and this applies to any question irrespective of what its nature is – general, technical or billing. On top of that, our client and tech support staff is available to you 24 hours a day, which suggests that even in case you send a ticket during public holidays, you’ll always receive an instant reply, which will include the answer to a question, the solution to a complication or the details required to resolve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you will never have to waste a day waiting for a response like you would with other hosting companies.