Though this isn't the most importantfactor in order to distinguish a reliable cloud hosting company from a bad one or a reseller from an actual supplier, having the option to call and talk to a live person is a sign that you aren't using the services of a one-person firm and that you can get in touch with someone whenever you're in need of support. The telephone support for hosting services may range from basic to professional, so the issues that can be resolved through a phone call differ depending on the particular supplier. In the general case, these issues are more basic and include billing or 1st level tech issues because more difficult issues often need a support ticket where both you and the administrators can track the proceedings with a specific issue. Nonetheless, the option to phone call your provider will save you considerable time and efforts for the numerous small issues which will eventually show up when you manage your website hosting account.

Phone Support in Cloud Hosting

Since we have live phone support 14 hours daily, you'll be able to get in touch with us and consult with one of our customer support agents to learn more about the cloud plans that we provide and make sure that our servers meet the system requirements for your websites before you purchase anything. For your convenience, we have phone numbers on three continents and you will be able to call the one nearer to you - in the USA, Great Britain or Australia. In case you are already a customer, you'll be able to call us about general and billing matters, or even about some tech issues. If the situation is strictly technical or it can take more time to investigate, you will have to go through our ticketing system, that will allow both you and our technical support team to monitor the info supplied by either side.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you when you have any queries about the semi-dedicated server packages that we offer. Whether you need to know more about our packages, you have some billing issue or some general issue, you can give us a call. Although some more technical matters could require a support ticket so as to give some time to our technical support crew to investigate, we will assist you with quite a lot of technical questions over the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the USA, Great Britain and Australia, we have local telephone lines in these countries as well. In case you're in another country, we have a global number where you are able to contact us.