A 99.9% Server Uptime
We’ve built our cloud hosting system using reliable hardware components and heavily modified software. Our system administrators have installed a modified version of Security–Enhanced Linux on our machines to ensure utmost safety and dependability. We have added a number of denial–of–service prevention units coupled with powerful firewall software to make sure our internal network is unassailable and safe.
All our cloud plans plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the guarantee remains the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on top–quality hardware elements manufactured by Juniper. On top of that, on every router, we have placed a firewall with an elaborate set of rules in order to filter all shady requests.
Thus, in each of our datacenters – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center as well as in our AU located data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done everything to lower all potential risks with our cloud hosting packages and even though our company provides first–rate support, there are occasions when the customer is just not happy with what we offer. Or he needs to move to a more robust web hosting service, such as a VPS server or even a dedicated server.
For this reason, we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t happy, we will give you a full refund.
24/7 Technical Support
We’ve cautiously selected each single member of our 24x7 support team to make sure that we can provide the best possible customer service you can get. Each of our tech support engineers has several years of experience dealing with web hosting accounts behind his back, hence they know very well what they are doing. Moreover, they’re available to you 24x7x365 – you’ll be able to touch base with them at any moment and they will respond back to you as quickly as possible.
Their average support ticket response time is just twenty minutes, whilst with many other hosting companies you have to wait for days. And we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be responded to in under 60 minutes.