Tech Support Channels
A 60–Minute Response Time Guarantee
Every single assistance request you submit to us will be dealt with within maximum 1 hour. In case your trouble ticket or e–mail calls for further assistance from a server administrator, we will timely forward it and leave a comment to let you know that your issue is being worked on. If you take advantage of our Managed Services package, all of the services included there will be completed at a time that is convenient for you.
A First–Rate Client Care Service
- We will be at your disposal 24x7x365 to answer any enquiries that you may have connected with our Site Control Panel and any of the applications that we have preinstalled for your convenience on the dedicated web hosting server. If you also need help tackling server management tasks, take advantage of our Managed Services package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, plus installation and problem troubleshooting procedures.
An Intuitive Help Section
We have equipped the Site Control Panel with an extensive knowledgebase, which includes extensive explanations of its features and functions. Furthermore, we have filmed in–depth video tutorials that will further demonstrate to you how to carry out a particular action or troubleshoot a common issue. The help articles and the tutorial video clips are readily reachable from each Site Control Panel section via the Videos and Help buttons located in the upper right corner.