1 hour ticket response
We are specialized in providing a rapid and accurate solution to every helpdesk ticket sent by a customer. Our skilled client care staff members will examine your problem and will offer you the most effective solution. We offer a 1–hour response time guarantee for all customer support tickets. In fact, our average ticket response time has proven to be twenty minutes.
A Top–Quality Technical Support Service
Each member of our help desk support team has several years of experience in the cloud plans industry and the majority of them have been with us for at least 5 years. They are all eager to answer all your queries in the most competent way possible.
An Intuitive Help Center
Included in the Site Control Panel is an easy–to–navigate Help section, which offers various information sources. You can browse through a routinely updated knowledge base featuring web hosting account administration articles and web site administration articles, watch our step–by–step video tutorials or have a look at the F.A.Q. library.