Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Answer Warranty

  • Our group of qualified professionals will do their best to reply to your assistance requests within up to 1 hour. If, however, the problem you have experienced requires help from our Admin =Department,= we will address the ticket to the person on duty and will post a comment to inform you.

  • Top quality support service

  • Expert Technical Assist Service

  • Our client assist team is going to be working for you day–and–night to to respond to all support request tickets that you submit. We offer technical assistance for all software applications that are pre–installed on your server. These include our custom produced Site Control Panel, the preferred OS and the server admin panel (depending on the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • Each section of the Site Control Panel that comes at zero cost with your VPS offers an incorporated knowledge base. You will see a variety of in–depth how to articles and an array of step by step video training materials that show all the normal website management duties. You can start using them by clicking on the Help or Video buttons in the top right side of each Control Panel section.